Job Summary:

We are looking for a friendly and dedicated Customer Service (CS) Representative to join our team. In this role, you will be the first point of contact for our customers, assisting with inquiries, resolving issues, and providing information about our products and services

Key Responsibilities:

• Build and maintain strong relationships with customers using various communication channels, including phone calls, emails, live chat, and social media platforms
• Utilize CRM software and tools to create, monitor and document all customers’ interactions and profiles
• Understand customers' needs, preferences, and pain points to provide personalized assistance and support
• Respond promptly to customer inquiries and complaints aiming to resolve issues and ensure customer satisfaction
• Coordinate and schedule vehicle inspections for customers who wish to sell their cars through the platform
• Gather and analyze customer feedback, identifying trends, recurring issues, and areas for improvement
• Share customer insights and suggestions, contributing to the enhancement of the platform and customer experience
• Collaborate with cross-functional teams to implement customer-centric improvements and optimize the overall service quality

Requirements:

• 2 – 5 years of experience in the customer service, customer care, CRM, sales support or a related field
• Familiarity with the automotive market is advantageous
• Excellent written and verbal communication skills
• Proficiency in using CRM software, customer support platforms, social media moderation and other digital tools
• Strong analytical and problem-solving skills to address customer issues and find suitable solutions
• Effective prioritization and time management skills to handle multiple customer requests and meet deadlines
• A team player who can collaborate with cross-functional teams, such as sales, operations, and technical support, to ensure a seamless customer experience
• Very Good English Language Skills - Spoken and Written